配送ポリシー

Domestic Shipping
Domestic orders (the USA and US territories), please allow up to (1-2) business days to process your order and allow up to 12-15 business days(Standard Shipping) for your order to arrive, 5-7 business days(Expedited Shipping) for your order to arrive, starting from the date of shipment.

Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.

You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from: support@findmyrainbow.com

Shipping Rates are based on weight and to your location. We offer shipping through the USPS (postal), FedEx and DHL.

International Shipping
International orders (outside of the USA), please allow up to (1-3) business days to process your order and allow up to 15-20 business days(Standard Shipping) for your order to arrive, 8-10 business days(Expedited Shipping) for your order to arrive, starting from the date of shipment.

Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.

You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from: support@findmyrainbow.com

Your local government may impose import duties and/or VAT (Value Added Taxes) on imported shipments. These fees are not enforced by us, and are beyond our control or ability to predict. These fees (if any) are made payable to your government. You are responsible for paying any taxes, duties, and/or customs fees deemed necessary for the release of your shipment; please check with your local post office for more information. We are required to declare an accurate monetary value on all international shipments, and are unable to honor any requests to suppress the value of an order on the customs sticker or claim it as a gift.

We are not responsible for packages held by customs. Customers are solely responsible to be aware of and fully comply by all laws pertaining to the importing of materials purchased on our website. Customers are solely responsible for any fees and/or charges incurred in the event a shipment is refused or otherwise returned to us. To minimize cases of fraud, international orders may take additional processing time while we verify your payment method information. In some cases Customer Service may contact international customers and require that they provide additional means of authorization before an order can be shipped.

Shipping Rates are based on weight and to your location.


Must Arrive By
If your shipment is "date required by" sensitive, we recommend shipping through Expedited Shipping. Expedited may cost more, however for that price, you have 24/7 tracking.